Government hotline to combat consumer rights violations in online retail
The Public Chamber, a state organization which aims to organize and enhance the relationship between Russian citizens and government, plans to open a hotline next month to field consumer complaints about violations of consumer rights by e-commerce sites.
This initiative was announced by Anatoly Kucherena, a lawyer who heads the Public Chamber’s commission on citizens’ security. “I received several complaints from customers who hadn’t received refunds in spite of the poor quality of the items they had bought online,” the Russian news agency quoted Kucherena as saying.
Российским



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